LuxSense is a small business that specializes in providing innovative and artistic solutions (think gorgeous AND smart sensors) that help satisfy our ever present desire to know what is going on -- all while providing wonderfully beautiful products. 

LuxSense offers a wide selection of artisan created 'enclosures' designed to conceal our innovative hardware and software.  Permitting you to know more about what is happening - even if you are not home. And we provide the ongoing monthly service and support to assure your satisfaction.

Absolutely! With LuxSense, you enjoy complimentary monthly service for the first 90 days (nearly 3 months! 😉). Following this introductory period, we offer convenient subscription options for ongoing service. Simply visit our store to purchase service plans tailored to your needs.

LuxSense products require a consistent connection to your WiFi network with internet access.  

Each LuxSense product can only be configured to notify one cell phone.

NO! LuxSense products are not designed for serious security related events and are only to be used for satisfying our insatiable curiosity :)

Well sort of -- this is it. Only the LuxSense circuit boards, sensor, and software are warrantied to work for 1 year from purchase. The artisan enclosure and other technologies (if present) are not.

Yes. In order to manage and receive alerts, your sensors connect to our LuxSense app which can be installed on an Android or Apple device. Your purchase includes 90 days of complimentary app access. Following this introductory period, we offer annual subscription options for ongoing access and support. Simply visit our store to purchase service plans tailored to your needs.

LuxSense circuit boards, sensor, and software are warrantied to work for 1 year from purchase. The artisan enclosure and other technologies (if present) are not.

You have 90 days from the date of delivery to return your item. Unfortunately, we cannot accept returns after this period. Proof of purchase is required to complete your return, and it is simply your order number with your zip code or email. Returns are refunded via your original method of payment, which you will receive by email once your return is processed.

We send a tracking number via email for all shipped packages. You can also contact the carrier directly: U.S. Postal Service at 1-800-222-1811.