Privacy policy
Last updated: November 19 2025
This Privacy Policy describes how LuxSense Technologies LLC ("LuxSense Technologies LLC", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from luxsense.tech (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this policy, you should not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. The updated version will be posted on the Site with a revised "Last updated" date.
How We Collect and Use Your Personal Information
To provide the Services, we collect and use personal information about you from a variety of sources as described below. The information we collect depends on how you interact with the Site and Services.
Personal Information We Collect
Information You Provide Directly:
• Basic contact details including name, email address, and physical address.
• Order information including billing address, shipping address, payment confirmation, and contact details.
• Account login details (if you create an account).
• Shopping information such as items viewed, added to cart, or saved to a wishlist.
• Customer support information, including the information you share with us through support emails or the contact form.
Information Collected Automatically:
We automatically collect certain information about your device and interaction with the Site using cookies, pixels, and similar technologies. This may include:
• Device and browser details.
• IP address.
• Interaction data such as pages visited, time on Site, and navigation paths.
• Tracking data through Google Analytics, Google Tag Manager, and Google Ads.
Information from Third Parties:
We may receive information from:
• Shopify, which powers our ecommerce platform.
• Payment processors, including Shopify Payments.
• Third-party analytics and advertising tools such as Google Analytics and Google Ads.
Live Chat Information:
We use Shopify Inbox to provide live chat support. When you use live chat, we may collect the information you share, as well as basic technical details such as your device type, browser, and IP address.
How We Use Your Information
We use your information to:
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Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
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Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
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Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
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Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
How We Disclose Personal Information
We may disclose your information to:
• Service providers who support our operations, including Shopify and payment processors.
• Data analytics tools such as Google Analytics, Google Tag Manager, and Google Ads.
• Affiliates or within our corporate group where applicable.
• Third parties if required by law, to protect our legal rights, or in connection with a business transaction.
We do not sell personal information. We do not share personal information of individuals under sixteen years of age.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention
We take reasonable steps to protect your information. However, no security system is completely secure. We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
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Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
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Right to Delete. You may have a right to request that we delete personal information we maintain about you.
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Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
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Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
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Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
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Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
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Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
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Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
If you have questions about this Privacy Policy or would like to request access, correction, or deletion of your personal information, you may contact us at:
LuxSense Technologies LLC
19164 Hillside Rd
Morrison, IL 61270
United States