Shipping policy

At LuxSense, each WineSentry is built to order. Once your order is placed, we build, test, and prepare your WineSentry for shipment.

Shipping Availability

LuxSense currently ships within the United States only.

We do not currently ship internationally, to P.O. boxes, or to APO/FPO addresses.

Built-to-Order Processing Time

Each WineSentry is built, tested, and prepared for shipment after your order is placed.

Most WineSentry orders ship within 5 business days. Business days are Monday through Friday, excluding U.S. public holidays.

Because WineSentry is built to order, we do not offer order changes or cancellations after an order is placed.

Delivery Time After Shipment

Most orders arrive 3–7 business days after shipment.

Delivery timelines may vary based on the carrier, destination, weather, holidays, or other conditions outside of our control.

Shipping Cost

Shipping costs are calculated and displayed at checkout before you complete your order.

Order Tracking

Once your WineSentry ships, you will receive a shipping confirmation email with tracking information.

Please allow up to 24 hours for tracking information to update after your order has been handed to the carrier.

Address Accuracy

Please make sure your shipping address is accurate before placing your order.

LuxSense is not responsible for orders delayed, returned, or misdelivered because of an incorrect or incomplete shipping address provided at checkout.

Lost, Delayed, or Damaged Shipments

If your order appears delayed, lost, or damaged in transit, please contact us at support@luxsense.tech with your order number and tracking information.

We will help review the shipment status and work with you on the next appropriate step.

Questions

If you have questions about shipping before placing your order, please contact us at support@luxsense.tech.